Privacy Policy

Last updated: November 7, 2026

Island Pond Social (“Island Pond Social,” “we,” “us”) is a social media management platform operated by Island Pond Group, LLC. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.

Information we collect

• Account & company details you provide: your name, email, company name, industry, address, phone, contact name, billing email, and alert phone number.
• Content you create in the app: post drafts, captions, hashtags, generated and uploaded images, brand kit assets (logos, colors, fonts), schedules, and approval activity.
• Connected social accounts: when you connect Facebook, Instagram, LinkedIn, or other platforms, we receive and securely store access tokens and basic account details (such as page/profile name and ID) needed to publish on your behalf.
• Performance data: once posts publish, we retrieve metrics (reach, impressions, engagement) from the connected platforms to power your reporting.
• Authentication data: we use secure session cookies to keep you signed in.
• Launch list: if you join the launch list on our home page, we collect your name, email, business name, and, if you choose to give them, your type of business and the plan you are interested in. We use them only to confirm your sign-up and to email you when Island Pond Social opens. Reply to either email, or write to us at the address below, and we will remove you.

How we use your information

• To provide the service: generating content ideas and graphics, scheduling, and publishing to the platforms you connect.
• To improve suggestions by learning from the posts you approve (so future drafts match your voice).
• To show you analytics and reporting on your content and paid campaigns.
• To process subscriptions and send service and account notifications.

Service providers (subprocessors)

We share data only with vendors that help us run the service, under their own terms and security commitments:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting.
• Anthropic — AI generation of content text.
• Cloudflare — AI generation of images, and a nightly backup copy of your files.
• Meta (Facebook/Instagram), LinkedIn — publishing your content and retrieving its performance, only for accounts you connect.
• Stripe — subscription billing (we do not store full card numbers).
• Resend — transactional email.

We do not sell your personal information, and nothing from your account or your connected social accounts is used for advertising. Our own ads on the public pages are described under Website analytics, and you can opt out there.

Platform data (Meta, LinkedIn)

When you connect a social account, you authorize Island Pond Social to publish content and read the performance of that content on your behalf. We request only the permissions needed for these features. You can disconnect any platform at any time from the Connections page, which revokes our access and removes the stored tokens. Your use of each platform also remains subject to that platform’s own terms and policies.

LinkedIn figures are kept for one year. To meet LinkedIn’s data storage requirements, the post results and follower counts we read from a LinkedIn Page are deleted once they are a year old, and the Page’s name is re-read from LinkedIn every day. If you disconnect a LinkedIn Page, the name we saved for it is cleared 30 days later.

Website analytics

We use Google Analytics to understand how visitors use the public pages of islandpondsocial.com, such as which pages are viewed and roughly where visitors are located. Google Analytics uses cookies. It is not used inside the app once you are signed in. Visitors in California, the European Economic Area, the United Kingdom and Switzerland are asked before these cookies are set and can change their choice at any time using “Your privacy choices” at the bottom of the home page.

On the public pages of islandpondsocial.com only, we also use advertising tools from Google and Meta so we can show our ads to people who visited. They may set cookies and receive the pages you viewed, an identifier for your browser and, if you sign up for early access or send the contact form, the fact that a form was sent. They never receive anything you type into a form, they are never used inside the app once you are signed in, and they never receive anything about the accounts you connect. You can turn them off with “Your privacy choices” at the bottom of the page. A Global Privacy Control signal turns them off automatically.

To decide whether to show that notice, the site checks the country and US state your connection appears to come from. We do not keep that information. You can also block or delete cookies in your browser settings, and the site works the same without them. Google offers a browser add-on that turns off Google Analytics on every site you visit.

Data retention & deletion

• We keep your data while your account is active, with these exceptions:
  • Drafts are deleted 60 days after they were last worked on (created, edited, put back, or sent back for changes). The words and any picture or video attached are deleted together. A post waiting for approval, scheduled or published is not a draft and is not affected.
  • Videos you publish stay on the platform you posted to. Our copy of the video file is removed 7 days after it publishes.
  • Pictures on posts you publish are kept while your account is active.
• If you cancel, your data is kept for 30 days after your service ends (so you can return), then, on day 31, your data and any remaining AI credits are permanently deleted.
• If your account lapses (non-payment or a policy violation), the same 30-day retention applies from the close of the grace period, once the account is no longer being served. Bringing the account back into good standing within that window restores your data and that month’s subscription credits; previously reversed add-on and purchased AI credits (Social Plus and packs) are not reinstated. If the account is not brought current within the 30-day window, all data and remaining credits are permanently deleted on day 31.
• You can delete your data at any time using the “Delete my data” option under Cancellations & Data Management in Account settings. This schedules permanent deletion in 30 days and removes nothing immediately, so you can restore everything at any point in that window. On day 30 your posts, drafts, images and connections are deleted, along with your account and your sign-in.
• Not a records archive. Island Pond Social is not a compliance or record-retention service. If a law or professional rule requires you to keep copies of your advertising or posts, keep your own copies; do not rely on the Service or on the connected platforms to hold them for you. See Your responsibility for what you publish in our Terms.
• Learning archive: when an account is deleted, we may retain a copy of the content we created for you (industry, brand voice notes, post copy, formats, schedules, and which networks were used) for internal product improvement. This archive excludes contact and billing information, and it excludes all performance data obtained from the connected platforms — reach, impressions, likes, comments, shares and clicks are deleted with your account and are not retained in any form, including as totals or averages. If you want your content excluded from this archive as well, contact us at the address below.

Your rights & choices

You can access and update your information in the app, disconnect platforms, cancel your subscription, and request deletion. Depending on where you live, you may have additional rights (such as access, correction, portability, and erasure) under laws like the GDPR and CCPA/CPRA. To exercise these, use the in-app controls or contact us.

Security

We use industry-standard measures including encrypted connections, access controls, and encrypted storage of access tokens. No method of transmission or storage is completely secure, but we work to protect your information.

Children

Island Pond Social is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, notifying you in the app.

Contact us

Island Pond Social is a product of Island Pond Group, LLC. Contact us — or email support@islandpondgroup.com.