Terms of Service

Last updated: September 22, 2026

These Terms govern your use of Island Pond Social (the “Service”), operated by Island Pond Group, LLC. By creating an account or using the Service, you agree to these Terms.

The Service

Island Pond Social helps you plan, generate, review, schedule, and publish social media content, and view reporting. AI assists with drafting content and images; a human approves posts before they publish.

Subscriptions & billing

• Plans are billed monthly or annually: Small Business is $99/month (or $990/year) and Growth is $149/month (or $1,490/year). Enterprise pricing is quoted individually. Promotional pricing may change for new subscribers at any time; your rate stays the same for the lifetime of your account as long as your subscription remains active and unchanged.
• Subscriptions renew automatically until canceled. Applicable taxes may apply.
• Discount codes may be applied at checkout where offered.

Cancellation & refunds

• You may cancel at any time. When you cancel, your plan remains active through the end of the paid period you already purchased, and then does not renew.
• 14-day money-back guarantee — monthly and annual alike. Ask within 14 days of your payment and we’ll return what you paid in full, provided you’ve generated fewer than 50 AI images on Small Business, or fewer than 100 on Growth. We state the condition here rather than burying it: AI image generation is the one part of the Service that costs real money the moment you use it, so the guarantee covers trying the product rather than consuming it. After 14 days we do not refund subscriptions.
• Enterprise — refund terms are set in your service agreement.
• Credit packs and Social Plus are purchased separately and are not refundable.
• After your service ends, data is retained and then deleted as described in our Privacy Policy.

AI credits

The Service includes AI image credits: a monthly allowance with your plan, an optional Social Plus add-on, and one-time credit packs you can purchase. Purchased credits are non-refundable and expire as described at the time of purchase.

AI credit reversal — your monthly allowance, Social Plus, and purchased packs are forfeited if your account remains out of good standing for more than 7 days (default) — whether from non-payment or a violation of social-media platform or acceptable-use policies. The reversal takes effect on day 8. Publishing also pauses while an account is out of good standing, and resumes once payment clears. Nothing is deleted during this period.

Data retention & reinstatement — your account data is retained for 30 days after your service ends — the end of the period you cancelled, or the close of the grace period on an account that was not brought back into good standing. If your account is brought back into good standing within that window, your data is restored along with that month’s subscription (monthly allowance) credits. Reversed add-on and purchased credits — Social Plus and packs — are not reinstated. On day 31 — if the account has not been brought back into good standing, and likewise upon subscription cancellation — all data and any remaining credits are permanently deleted, as described in our Privacy Policy.

Your content

You retain ownership of the content you create and publish through the Service. You grant us the limited rights needed to store, process, generate, and publish that content on your behalf and to the platforms you connect. You are responsible for ensuring your content and its publication comply with applicable laws and the terms of each connected platform.

Your responsibility for what you publish

• You are the publisher. Island Pond Social creates drafts, publishes the posts you approve, and reports on how they perform. Nothing publishes without approval from a person on your account, and that approval is your decision about what your business says in public.
• AI drafts are suggestions. Content generated by the Service may be inaccurate, incomplete, or unsuitable for your business. You are responsible for reviewing every post — including facts, prices, claims, offers, images, and disclosures — before you approve it.
• Laws and professional rules are yours to follow. You are solely responsible for knowing and complying with the laws, regulations, licensing requirements, and professional or ethics rules that apply to your business and your advertising. Examples include state bar advertising rules, boards of accountancy, IRS Circular 230, health-privacy laws such as HIPAA, consumer-protection and endorsement rules such as those of the Federal Trade Commission, real-estate licensing and fair-housing rules, and the terms of each connected platform.
• Record keeping is yours. If a law or rule requires you to keep copies of your advertising or communications, keeping those records is your responsibility. The Service is not a compliance, archiving, or record-retention system. Posts on a connected platform can be edited, removed, or become unavailable, and data in the Service is deleted as described in our Privacy Policy. Keep your own copies of anything you are required to retain.
• No professional advice. Island Pond Social does not provide legal, tax, medical, regulatory, or compliance advice, and nothing in the Service should be treated as such. Consult your own advisers.
• Indemnity. You agree to indemnify and hold harmless Island Pond Group, LLC from claims, penalties, and costs arising from content you approve or publish through the Service, or from your failure to comply with laws or rules that apply to you.

Connected platforms

Publishing depends on third-party platforms (such as Meta and LinkedIn). Their availability, policies, and approvals are outside our control, and access may change or be interrupted.

Acceptable use

You agree not to use the Service to post unlawful, infringing, deceptive, or abusive content, to violate platform rules, or to attempt to disrupt or misuse the Service.

Disclaimers & limitation of liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Island Pond Group, LLC is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid for the Service in the twelve months before the claim.

Changes & termination

We may update the Service and these Terms. We may suspend or terminate accounts that violate these Terms. You may stop using the Service at any time.

Contact

Island Pond Social is a product of Island Pond Group, LLC. Contact us — or email support@islandpond.ai.